PATIENT RIGHTS

It is the policy of the Margaret B. Shipley Child Health Clinic, Inc., to respect patient/family rights in all aspects of the provision of care.


RIGHT TO RESPECT

Respect of Person

Clinic personnel and the patient/family have a right to mutual respect and dignity.  The patient/family has the right to expect relationships with providers that are based on honesty and ethical standards of conduct. 

Patient/family services will be provided for all persons without regard to race, color, national or ethnic origin, religion, disability, sex, sexual orientation,or age.

Each patient/family has the right to have their personal opinions, feelings, privacy and property respected.

Respect of Quality

The patient/family has the right to expect and receive quality care.  The patient/family has the right to expect that all care will be provided by appropriately trained, licensed and supervised personnel.


RIGHT TO CONTROL

Control of Care

The Clinic believes it is in the interest of the patient/family to be informed and to approve all care that is provided.   The patient/family has the right to refuse any aspect of care or request a change in personnel without fear of reprisal or recrimination.

The patient/family can expect complete confidentiality with regard to information shared about personal health, social and financial situations, and to expect the Clinic to release information only as required by law, HIPAA Standards or authorized by the patient/family. The patient/family has the right to access their medical information.

The patient/family has the right to be informed of the charges for which the patient/family may be liable, and  receive this information  within a reasonable amount of time.  The patient/family has the right to access their  financial account history.


RIGHT TO COMPLAIN

In the event that the patient/family is not satisfied with some aspect of care delivered, they have the right to file a complaint with the Clinic.  The patient/family has the right to know the disposition of such complaints, and to voice their grievance without fear of discrimination or reprisal.